Job Description
Lab Systems Support Specialist
Max SBR: $45-48/hr on w2
Durham NC - onsite
Contract w2
Job Duties
- Provide first-level technical support for laboratory applications instrument-integrated systems and laboratory IT infrastructure.
- Perform user administration activities including user account creation modification deactivation and access management.
- Support onboarding and offboarding of laboratory systems and users.
- Coordinate and execute application software installations upgrades patches and configuration changes for standalone and networked laboratory systems.
- Configure and maintain laboratory applications instrument interfaces and related system settings.
- Assist laboratory users in troubleshooting software hardware and instrument integration issues involving systems such as HPLC Eligible to work spectrophotometers and other analytical instruments.
- Support audit trail reviews data archival activities and system maintenance activities.
- Manage and support Windows-based laboratory workstations and network-connected devices.
- Coordinate with desktop infrastructure and network support teams to resolve hardware operating system and connectivity issues.
- Administer Active Directory components including computer accounts Organizational Units (OUs) security groups permissions and OU migrations.
- Perform endpoint administration activities including SCCM client deployment configuration troubleshooting and maintenance.
- Troubleshoot network-related issues including DNS DHCP domain authentication and connectivity problems affecting laboratory operations.
- Perform and monitor backup and recovery activities for laboratory systems including standalone and benchtop instruments.
- Support system image restoration file-level recovery backup client installation and backup job monitoring.
- Coordinate monthly patching activities and preventive maintenance schedules.
- Work with vendors and infrastructure teams to resolve hardware failures maintenance requirements and system outages.
- Support compliance with GLP GMP FDA 21 CFR Part 11 and applicable regulatory requirements.
- Ensure laboratory systems are maintained and operated in accordance with approved SOPs Work Instructions (WIs) validation documentation and quality procedures.
- Update and maintain SOPs technical documentation configuration records user guides and operational procedures.
- Create document and implement change requests in accordance with established ITIL-based change management processes.
Required Qualifications
- Bachelors degree in information technology Computer Science Life Sciences Engineering or a related discipline.
- 8 years of experience in a laboratory or IT support role.
- Working knowledge of Windows operating systems Active Directory SCCM networking concepts backup and recovery solutions and endpoint management.
- Familiarity with laboratory instruments and integrated laboratory software platforms.
- Understanding of ITIL processes including Incident Problem Change and Service Request Management.
- Knowledge of regulatory requirements including GLP GMP FDA regulations and 21 CFR Part 11.
- Strong troubleshooting communication documentation and stakeholder management skills.
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Job Tags
Hourly pay, Contract work